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  • HOME
  • RESEARCH TOPICS
    • ACCOUNTANCY
    • AGRICULTURE AND BUSINESS MANAGEMENT
    • BIOLOGY
    • CHEMISTRY
    • Bio-Medical Computing Science
    • COMPUTING SCIENCE
    • CULTURAL HISTORY
    • ENGLISH
    • ECONOMICS
    • ENGINEERING
    • FINANCE
    • PHILOSOPHY
    • PSYCHOLOGY
    • SOCIOLOGY
    • Genetics
    • Business Insurance
    • Comprehensive Sales and Marketing Skills
    • Hospital Management
    • Graphic Design
    • Fundamentals of Accounting
    • Hospitality and Resort Management Diploma
    • Nursing Aid
    • Travel and Tourism Advanced Diploma
    • Astrophysics
    • Biology And Creation of Humans
    • Business Management
    • Medical Research
    • Health and Poisonous Food
  • AWARDS & LIST OF HONOR
  • TRAINING PROGRAMS
  • PROJECTS
  • GRADUATES
  • CONTACT US
    • ONLINE APPLICATION

Comprehensive Sales & Marketing Skills

Computer Skills:
Introduction to using windows XP
Microsoft Word
Microsoft Excel
Presentation & Conference design using Microsoft PowerPoint
Outlook

 Languages:                                                                
General English, Introduction
General English, Advanced
English Conversation
Introduction to French

 Course Requirements:
Introduction to Management:
Self development and performance improvement.
Positive attitudes and organizational loyalty
Appointment and Interview Skills
Evaluation of Marketing
The Difference Between Marketing and Sales
Strategies Tactics in Marketing
Customer Relationship Management 
Marketing Strategies
Communication: meaning, importance, and types (verbal and nonverbal)
Communication aids and techniques
The concept of excellence in customer service
Methods of identifying customer needs and expectations
Basics of successful negotiation.
Handling customers' grievances and complaints 
Dealing with difficult customers: angry, aggressive, impatient, arrogant, talkative, complaining closed minded, nervous, undecided, playboy, influential, etc
Definition of the Selling Process.
Stages of the selling process. 
Characteristics of the Successful Salesperson. 
Art of information gathering.
Market & Marketing research.
Leading Successful Selling Teams.
Preparation and control of the selling plan.
After sale service. 
Successful selling art
Arabic Business Correspondence
English Business Correspondence
Strategies on how to deal with work pressures
Time management 
Effective meetings
Introduction To Accounting

Duration:
450 Hours
 


Royal College for Professional Technology